Case Study: Pearson VUE


  • About Pearson VUE


    Pearson VUE delivers millions of high-stakes tests a year across the globe for clients in the licensure, certification, academic admissions, regulatory, and government testing service markets. It boasts the world’s leading test center network, with over 5,100 test centers in 175 countries, 400 of which are fully-owned and -operated Pearson Professional Centers. Pearson Professional Centers utilize a patent-winning design, which was created specifically for high-stakes testing and offers a carefully controlled, consistent testing environment.

    Pearson VUE is a part of Pearson plc, a $9 billion corporation that is the largest commercial testing company and education publisher in the world. The primary Pearson VUE operations facilities are located in the United States, the United Kingdom, and India, with satellite operations in China and Japan.


  • Case Study Metrics

    11 months
    Time to Market Launch

    6 minutes
    Average Time to Fill Open Proctor Positions

    Time Reduction for Processing Event Vouchers
    50

    Time Reduction for Scheduling Test Events
    78

    Time Reduction for Preparing Test Event Materials
    90


Solutions by Client Business Objective

Increase Worker Productivity

  • Client Business Objective


  • Conductor™ Solution

  • Reduce amount of time required to schedule a test event and fill open Evaluator position(s)



  • Electronic event scheduling system with automated Evaluator scheduling eliminates manual scheduling process


  • Reduce time to receive and process requests from Evaluators to schedule new events



  • Online electronic event request form for Evaluators delivers new event requests to event coordinators via electronic workflow and eliminates traditional process of faxing request forms


  • Reduce time required to cancel test events



  • When an event is canceled, Evaluators and testing facilities are electronically notified of cancelation to eliminate traditional manual notification activities


  • Reduce time to confirm scheduled Evaluators prior to test event dates



  • Event confirmation requests are electronically sent to Evaluators and confirmations are automatically processed to eliminate manual confirmation process


  • Reduce time to process Evaluator expense vouchers



  • Evaluators submit online expense vouchers that are processed in electronic workflow by accounting personnel to eliminate manual voucher processing


  • Reduce time to prepare test event materials



  • Test event materials are electronically generated to eliminate the need for workers to manually complete certain forms and collate/organize test event packets



Reduce Costs

  • Client Business Objective


  • Conductor™ Solution

  • Reduce test event scheduling and preparation mailing/postage/fax costs



  • Automated Evaluator scheduling system eliminates manual scheduling process costs while automated generation and delivery of certain electronic test event materials eliminates majority of traditional event preparation costs


  • Reduce Evaluator automobile mileage reimbursement costs



  • Automated Evaluator scheduling system systematically enforces mileage radius rules to ensure that only Evaluators within the mileage radius limits are scheduled for test events


  • Reduce Evaluator expense voucher processing costs



  • Electronic processing of Evaluator expense vouchers eliminates manual processing costs


Improve Compliance

  • Client Business Objective


  • Conductor™ Solution

  • Ensure that Evaluators that are out of compliance do not proctor test events



  • Systematic tracking of compliance variables (nurse license, insurance, annual audits, etc.) ensures that Evaluators that are out of compliance can’t be scheduled for test events


  • Ensure that testing facilities that are out of compliance do not host test events




  • Systematic tracking of compliance variables (equipment lists, annual audits, etc.) ensures that testing facilities that are out of compliance can’t be scheduled for test events


  • Ensure that candidates are able to be scheduled at test events within specified time periods



  • Real-time reporting allows management to track candidate scheduling metrics to ensure that candidates are being scheduled within required time periods


  • Secure handling of test event information



  • Secure password-protected online system ensures that only authorized users have access to test event information


  • Respond to event incident reports within required time period



  • Event incident reports are electronically submitted by Evaluators and immediately delivered to appropriate personnel via electronic workflow for response within required time periods